Please note we currently do not ship to Russia, Ukraine and Brazil.
Portugal Mainland & Spain Mainland Free shipping on orders over €75 when purchasing New Collection items only. Orders below €75, orders containing sale items, or orders using discount codes are subject to a €3.90 shipping fee.
Bosnia and Herzegovina, Bulgaria, Denmark, Finland, Greece, Iceland, Norway, Romania & Serbia Shipping cost: €20.
Switzerland Shipping cost: €20.
United Kingdom Shipping cost: €15.
Europe and rest of the world: Please refer to our delivery information.
More questions? Please contact our support team here.
DELIVERY
Please note we currently do not ship to Russia, Ukraine and Brazil.
Portugal Mainland & Spain Mainland Free shipping on orders over €75 when purchasing New Collection items only. Orders below €75, orders containing sale items, or orders using discount codes are subject to a €3.90 shipping fee.
Bosnia and Herzegovina, Bulgaria, Denmark, Finland, Greece, Iceland, Norway, Romania & Serbia Shipping cost: €20.
Switzerland Shipping cost: €20.
United Kingdom Shipping cost: €15.
Europe and rest of the world: Please refer to our delivery information.
More questions? Please contact our support team here.
RETURNS
Returns are not accepted after 30 calendar days from the date of delivery.
To complete a return, it is mandatory to fill in the form on the Returns & Exchanges Platform until the collection is scheduled. Returns sent outside this process are entirely the customer’s responsibility (costs, damage, or loss).
You can choose: size exchange; exchange for another product via Gift Card; refund (with applicable costs)
The exchange process takes 3 to 7 business days and refunds up to 20 business days (during peak periods — Nov, Dec, Jan, Jul, Aug — this may extend up to 30 days for exchanges and 40 days for refunds).
Orders placed between November 1st and December 31st, 2026 can be exchanged or returned until January 31st, 2027, as long as the items show no signs of use or misuse.
To find out more about the return process, click here.
More questions? Please contact our support team here.
RETURNS
Returns are not accepted after 30 calendar days from the date of delivery.
To complete a return, it is mandatory to fill in the form on the Returns & Exchanges Platform until the collection is scheduled. Returns sent outside this process are entirely the customer’s responsibility (costs, damage, or loss).
You can choose: size exchange; exchange for another product via Gift Card; refund (with applicable costs)
The exchange process takes 3 to 7 business days and refunds up to 20 business days (during peak periods — Nov, Dec, Jan, Jul, Aug — this may extend up to 30 days for exchanges and 40 days for refunds).
Orders placed between November 1st and December 31st, 2026 can be exchanged or returned until January 31st, 2027, as long as the items show no signs of use or misuse.
To find out more about the return process, click here.
More questions? Please contact our support team here.
CONTACT US
At UB Online Store, our support team is always ready to assist you.
From Monday to Friday, 9am to 6:30pm (Lisbon GMT), we're here for you. On public holidays and special moments of the year, like Christmas or Sale periods, we're also available, including weekends, from 10am to 7:30pm.
During the frenzy of Black Friday and its surrounding weekends, we're with you until midnight.
You can reach out to us via email, WhatsApp, phone, or social media.
We know that sometimes the demand is high and the response time may extend a bit, but rest assured, we're doing our best to get back to you within 24 hours.
Whenever you need us, we're just a click away at:
E-mail: info@ubonlinestore.com Call: +351 915 458 883 WhatsApp: send us a message here Instagram | Facebook
CONTACT US
At UB Online Store, our support team is always ready to assist you.
From Monday to Friday, 9am to 6:30pm (Lisbon GMT), we're here for you. On public holidays and special moments of the year, like Christmas or Sale periods, we're also available, including weekends, from 10am to 7:30pm.
During the frenzy of Black Friday and its surrounding weekends, we're with you until midnight.
You can reach out to us via email, WhatsApp, phone, or social media.
We know that sometimes the demand is high and the response time may extend a bit, but rest assured, we're doing our best to get back to you within 24 hours.
Whenever you need us, we're just a click away at:
E-mail: info@ubonlinestore.com Call: +351 915 458 883 WhatsApp: send us a message here Instagram | Facebook
FIND YOUR PERFECT SIZE
Size Guide
Enter your details and discover your UB size.
UNITS
cm
kg
Please fill in height, weight and body type correctly.
Your size
—
Size probability
Size recommendations are for guidance only and may vary depending on the fit and garment type.
Printed
PU fabric
Metal plaque
Adjustable straps
Zip fastening
Organizer pockets
Lining
Carry your belongings in complete style. GK bags are here to stay and slay.
This size guide refers to the body of the customer not to the product. Take your measures according with the guide and select your suitable size. To better understand the fit and length of each style you must check the photos and the info of what size the model is wearing. We recommend that you ask someone to help when measuring. Always stand straight to be more precise.
Don't use bleach
Don't iron
Don't dry clean
Don't tumble dry
Don't dry in direct sunlight
