You want to exchange or return your item(s) because: It has a defect; It is not the right size; I do not like the item; Other reason...
Please follow these steps:
1. Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use, do not have label or invoice cannot be exchanged nor returned.
2. Put the item(s) and the respective invoice inside the original package. In case you do not have the original package or it’s damaged, you may use a different one. However, we will not be responsible for any damage that may occur during transport.
3. You will have to enter our Exchange and Returns Platform (choose your language: english, french, portuguese, spanish) and complete the process until the pick-up is scheduled (step No. 6). After that, you will receive the entire status of the return via email. This return method is automatic and autonomous, so you will not have the intervention of our team. In case of doubt, please contact us here.
- We do not return orders over 30 business days from the invoice date.
- If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.
- You do not need to return the products offered by us, such as masks. Keep them and enjoy the offer.
- The exchange process can take between 3-7 working days and the refund process up to 20 working days (in the months of November, December, January, July and August these deadlines can be changed up to 30 working days for exchanges and 40 working days for refunds).
- Purchases made between November 1 and December 31, 2023, may be exchanged or returned until January 31, 2024, as long as the articles show no signs of use or misuse.