Customer Support

How Can We Help You?

Our customer support team is ready to help with questions about products, orders, deliveries, exchanges and returns. Contact us by email or WhatsApp and we will get back to you as soon as possible.

Support Availability

We’re Here When You Need Us

Days Monday to Friday

Hours 9:00 am – 6:30 pm

Time Zone Lisbon Time

Online Store Open 24/7

Get in Touch

Choose How to Contact Us

Select the most convenient contact channel and speak directly with our customer support team.

Send Us an Email

Ideal for detailed questions about orders, deliveries, returns, products or other customer support requests.

info@ubonlinestore.com → WhatsApp

Send Us a Message

Contact our team quickly through WhatsApp for assistance with your order or shopping experience.

Start a Conversation →

Help Us Answer You Faster

When contacting our customer support team about an order, include the following information whenever possible:

Your order number

The email address or telephone number used for the order

A clear explanation of your question or request

Photographs or screenshots when relevant

Your tracking number for delivery-related questions

Response Time We Aim to Reply Within 24 Business Hours

Response times may be longer during weekends, public holidays, sales, Christmas and Black Friday due to increased demand.

Please Contact Us Through One Channel Only

Sending the same request through several contact channels does not make the response faster and may create duplicate conversations. Please choose either email or WhatsApp and wait for our team’s reply.