Returns

You can return your item(s) within a maximum period of 30 calendar days after receiving your order.

Available options

We accept returns under the following options:
  • Size exchange — you can exchange the item for the same model in a different size, subject to stock availability.
  • Exchange via Gift Card — you can choose to receive a Gift Card for the value of the returned items and use it to purchase other products in a new order.
  • Refund — you can request a refund for the returned items, with the costs indicated below applied.

*All returns must be received and validated at our warehouse before any exchange, Gift Card or refund is processed.

Refunds

🚨 Refunds have a cost. Shipping costs (if paid) are non-refundable. In addition, a return fee will be applied and deducted from the refund amount:

Return costs

Destination Return cost
Mainland Portugal €3.90
Madeira & Azores €15.00
Balearic Islands €10.00
Andorra, Gibraltar, Canary Islands, Ceuta & Melilla €20.00
Mainland Spain €3.90
France, Belgium, Luxembourg, Germany, Netherlands, Austria, Italy, Ireland, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Estonia, Latvia, Lithuania, Sweden & Monaco €8.00
Bulgaria, Romania, Greece, Denmark, Finland, Norway, Serbia, Bosnia and Herzegovina & Iceland €20.00
Cyprus & Malta €15.00
United Kingdom €15.00
Switzerland €20.00
Rest of the World €30.00 – €100.00


Cost-free alternative: Gift Card

If you choose to receive a Gift Card, no return cost will be applied 🎉
  • It will have the full value of the returned items;
  • It can be used to purchase other products in a new order;
  • It is valid for 365 days (1 year).

How to return

To make a return, you must:
  1. Access the Exchanges & Returns Platform;
  2. Fill in the form until scheduling the collection;
  3. After submission, you will receive updates on the return status via email.
This process is automatic and autonomous, not requiring intervention from our team.

Return preparation

  • Items must be in original condition, without signs of use and with all tags;
  • We do not accept returns of items with signs of use, without tags or without presenting the invoice;
  • Place the items and the invoice inside the original packaging;
  • If you no longer have it, you may use a suitable alternative packaging;
  • We are not responsible for damage during transport.

Important notes

  • We do not accept returns after 30 calendar days after receiving the order;
  • Returns sent outside the platform are entirely the customer’s responsibility (costs, damages or loss);
  • The exchange process takes 3 to 7 business days;
  • The refund process takes up to 20 business days;
  • During peak periods (Nov, Dec, Jan, Jul, Aug), timelines may extend up to:
    • 30 business days for exchanges;
    • 40 business days for refunds.

Special Christmas return period

All orders placed between November 1 and December 31, 2026 have an extended period for exchanges or returns until January 31, 2027, provided that the items show no signs of use or misuse.

RETURN HAS NEVER BEEN SO EASY

RETURN PLATFORM

To make the return process easier, choose the language in which you feel most comfortable.

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Still have questions about how to return your order?

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