Want to return an item? Enter your order number and the email address used for the purchase to start your return request.
Start the return process for your UB Online Store order here.
Enter your order number and the email address linked to the purchase. In the next step, you will be able to select the items you wish to return and provide the reason for your request.
Make sure the details entered match the information shown in your order confirmation email. Once the process is complete, you will receive confirmation and the relevant instructions at the email address provided.
Before proceeding, please check the applicable conditions and deadlines on the UB Online Store returns page.
