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Returns & Refunds

  • I want to exchange or return my item(s).

    You want to exchange or return your item(s) because:

    • It has a defect
    • It’s not the right size
    • I don’t like the color
    • I don’t like the item
    • Other reason

    To ensure the smooth procedure of exchange or refund, please fill in this form: https://bit.ly/2GEHHhw.

    Make sure the item you wish to exchange or return is in perfect conditions, meaning, it cannot show any evidence that it has been used and must contain all the labels. Items that show signs of use, do not have label or invoice cannot be exchanged nor returned.

    Please follow these steps:
    1. Put the item(s) and the respective invoice inside the original package. In case you do not have the original package or it’s damaged, you may use a different one. However, we will not be responsible for any damage that may occur during transport.
    2. The exchange and return procedure is carried out through DHL Express or DHL Parcel. To do it, you only have to email our exchange and returns team in order to schedule the new date that best suits you. The return shipping cost from your address to our premises is totally free of charge for you.

    Important Note:If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • Can I return more than one item from different orders at once?

    Yes, you can! Just make sure that when you email us at info@ubonlinestore.com or reach out to us through our social media platforms (below) you state that you will be returning items from different orders. Also, don’t forget to place the invoice from each order inside the package.

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • What will cost to do an exchange?

    The return shipping cost from your address to our premises is totally free of charge for you if you use the return packing note and make the return via the same carrier that delivered the parcel.

    You will be requested to pay the new item shipping cost to be sent from our premises to your chosen address.

    Important Note:If you decide to send us an item back, whether you are exchanging or returning, without first contacting us, you will be 100% responsible for all fees, damages or possible loses.

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • What's the cost of making a refund?

    If you wish to ask for a refund, please note that only the item(s)’value will be refunded, which does not include the shipping cost.

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • Can I order different sizes to find out which size best fits me?

    You may do this, but please note that the return charges will apply for the size you decide to return. We advise you to order the size you think will most likely fits you. If that size does not suit you, you can exchange it for free. If you have any doubts about your size, contact us through our social media (see below). We are here to help you!

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • How long do I have to exchange or return my items?

    You have 15 days starting from the date stated on your invoice.

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • How can I check the status of my exchange or return?

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • I have not yet received my refund

    Refunds can take up to 5 days. We can only refund you once the item(s) have arrived at our storage facility and their condition has been verified. If you have not received a refund within 7 days, please contact us by email (info@ubonlinestore.com) or through our social media platforms (see below).

    Important Note:: An email will be sent to your inbox as soon as we receive your package at our facilities. You must reply to that email in order for us to proceed with the refund or exchange.

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

  • I got a defective item

    If you have received a defective item, send us an email at info@ubonlinestore.com or contact us through social media (see below) with pictures of the items and of your invoice. We will then get in touch with the brand so that the items’ conditions can be evaluated . As soon as the brand confirms that it is indeed a defect, we will ship out a new item to you within 7 days at no extra cost to you.

    If you have any questions or concerns, send us an email (info@ubonlinestore.com) or contact us through social networks (see below).

    Call us(9:00am – 8:00pm): +351962003008
    Facebook: www.facebook.com/ubonlinestorecom
    Instagram: @ubonlinestore
    WhatsApp (8:00 am - 9:00 pm): +351962003008

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ABOUT US

Online Men's Designer Brand Clothing Retailer stocking Brands such as: Gianni Kavanagh, Gym King, Goof for Nothing, Sinners, Sixth June and Cayler & Sons. Shop online 24/7. We are always on the lookout for fresh new brands too.

 

HEAD OFFICE

Costumer Service: +351962003008
Costumer Service E-mail: info@ubonlinestore.com

 

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